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Return Merchandise Request Form

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue a RMA and will refer you to the manufacturer for warranty service. RMA’s expire in 15 days after they are issued and cannot be extended or re-issued. Incomplete or unauthorized returns will be refused.

Please fill out this form to the best of your ability. If you need assistance you can call us at 508-821-3704 or email us at returns@baystatepet.com.

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